Chirofoam™ Memory Foam Mattress
100 Night In Home Sleep Trial – Full Money Back Returns
IN HOME SLEEP TRIAL
Try the Chirofoam™ mattress in the comfort of your home for 100 nights and see what a difference it could make in the quality of your sleep. From back pain relief, increased muscle recovery, and overall sleep comfort, we are sure Chirofoam™ is the best mattress you will ever buy. If for whatever reason you do not feel like the Chirofoam™ mattress is right for you, you may return it and we will give you 100% of your money back.
HOW DOES THE SLEEP TRIAL WORK?
You have up to 100 nights to try the Chirofoam™ Memory Foam Mattress in your home to decide if it is the best mattress you have ever slept on. The sleep trial starts from the day you receive your mattress and ends on the 101st day. If for some reason you are not completely satisfied with the mattress, you may return the mattress to receive 100% of your money back.
Please note that you cannot return your mattress within the first 21 nights, in order to let your body get adjusted to the mattress. The National Sleep Association suggests that people usually take about 21 days to get adjusted to their new mattress. Since you have been sleeping on your old mattress for many years, your body will take some time to get adjusted and start to feel better on the Chirofoam™ mattress.
In order to return your mattress, you must contact us by email to request a return authorization. We will provide you with an RA#
We will work with you to make this process as quick and simple as possible.
- We will schedule a pick-up with a partner courier company, to pick up the mattress from your location.
- If we cannot schedule a pickup in your area within 14 days of requesting a return, customers will have the option to donate their mattress to a registered charity and/or non-profit organization and provide us with a donation receipt in order to receive their refund. (As part of our environmentally friendly initiative, we ensure that our returned mattresses are always donated, and never end up in the landfill.)
- Customers may also select their own courier and send the mattress back to our headquarters in Toronto.
Please ensure that your mattress is clean and free from any stains. Refunds are issued once the mattress is received and inspected for damages and stains or upon receiving the charitable receipt. Mattresses must be returned in good condition, in original packaging, with all instructions, warranties, and original serial numbers (located on the mattress new material tags as well as the label attached to the bag and box your mattress was shipped in). Note that returned mattresses cannot be resold as they are considered personal care items. We will strive to donate your mattress to a charity or foundation which accepts used mattresses.
Please state the reason for your return when contacting us as we use this information to improve our products and your feedback is greatly appreciated.
Carefully package the mattress using the original bag, or any other heavy duty mattress bag, and/or mattress box for extra protection.
Once we receive your mattress and confirm the return, we will process your refund in full on the original method of payment used for purchase within 2-5 business days. Please note that it may take a little longer for the funds to process and display back on to your original method of payment.
Limit of 1 returned mattress per customer. We reserve the right to refuse a return for reasons including but not limited to returns and/or insurance fraud at our discretion. These policies may change at any time without notice.
AFTER THE 100 NIGHT SLEEP TRIAL
The Chirofoam™ Memory Foam Mattress is protected by our 15 year total warranty protection guarantee. This covers the mattress from any defects in workmanship and quality, for a period of 15 years from the purchase date. Please see our warranty details for more information.
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